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Tech Support Scams-Research Participant
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Chapter 0 - Concepts
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Showcase of a Tech Support Scam
1
What are Tech Support Scams?
1
Unsolicited Phone Calls
1
Pop-up Warnings
1
Online Ads
1
Refund Scams
1
How pop-up tech support scams work
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Quiz: Concepts
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Reflect
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Chapter 1 - Consequences
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Financial Loss
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Identity Theft
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Privacy Consequences
1
Emotional Impact
1
Anyone Can Be a Target
1
Quiz: Consequences
1
Reflect
1
Chapter 2 - Techniques
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Techniques of Tech Support Scams
1
Spoofing
1
Robocalls
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Fake Websites
1
Pop-Up Warnings
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Important Message
1
Pressure to Act Fast (Social Engineering)
1
Quiz: Techniques
1
Reflect
1
Chapter 3 - Warning Signs
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Warning Sign 1: Pre-recorded or Robotic Voices
1
Warning Sign 2: Unsolicited Phone Calls
1
Warning Sign 3: A Pop-up Warning Claiming Device Issues
1
Warning Sign 4: Unsolicited Email Notifications
1
Warning Sign 5: Requests for Downloading Security/Diagnostic Apps
1
Warning Sign 6: Requests for Remote Access
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Warning Sign 7: A Sense of Pressure or Urgency
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Quiz: Warning Signs
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Reflect
1
Chapter 4 - Protection
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Methods of Protection
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Contact Methods
1
Preventative Measures Before Scam Contact
1
Preventative Measures Before Scam Contact 2
1
Reactive Measure During Scam Contact-1
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Reactive Measure During Scam Contact-2
1
Reactive Measure During Scam Contact-3
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Post-Scam Actions for Victims
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Post-Scam Actions for Victims 2
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Quiz: Protection
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Reflect
1
Congratulations
1
TECH SUPPORT SCAMS-RESEARCH PARTICIPANT - CHAPTER 0
Concepts
10
min
Objectives:
Identify the basics and common types of tech support scams
Understand how tech support scams work
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